THE WHOLE REASON WE GO IS FOR A GOOD EXPERIENCE!!! After this last visit, seeing how the place is just becoming run down & terrible service. He had the receptionist call to say they’ll refund the extra charge that was a mistake but can NOT do anything for my bad experience. Yani DIDN’T even give me the respect or courtesy of calling me back himself. She said she’ll talk to Yani & get back with me. Eventually the receptionist asked me what happened. HE WOULDN’T GET ON THE PHONE! They kept saying he was with a customer. The next day I call to speak with Yani to tell him about my experience and the extra charge. Then he starts TEXTING on his phone!! A FEW TIMES!!! At this point I’m trying to just enjoy MY BDAY!! I go have my facial no prob. Yes imagine standing there waiting & all you hear is clip clip clip. I literally was standing there waiting for him for a few mins while he CLIPPED HIS FINGER NAILS. The gentleman was very kind but unprofessional. After the loofah I was taken to my massage. Never mind I went to sit in the dry sauna room while I waited. They tried to create a sitting area and there’s absolutely no padding on the seats. I go to the restroom, paint is pealing off the walls. Glad I brought my things in a beach type bag because I’d hate to put my things in the locker without being in a bag. She says “use this one cause I know this one always works”. I get upstairs and while being checked in the tell me which locker to use cause the place is clearly falling apart. To not upset my set I paid it and said I’ll bring the paperwork back another day & talk to him. I arrive 20 mins early and I’m CHARGED an additional $41. He wrote it all down for me “so there’s no confusion”. HE said let me find you a package and give you an upgrade to the package to cover the hot stone massage PLUS my 10% discount for my bday. Milk& honey loofah scrub, hot stone massage & facial. Yani, one of the owners booked everything with me. I went in 3 days before to plan out my day & pay in advance. I have been coming here for years plus buying 4 other family & friends gift cards here.
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